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Lead Manager (Instagram / Messaging Apps / Calls)
Full-time
< 1 year
Sales/Business Development
1100 EUR
Posted: 4 weeks ago
Job Summary
The Lead Manager is responsible for handling incoming customer inquiries through Instagram, messengers, website, and phone calls. The specialist communicates with potential clients, identifies their needs, manages conversations, and schedules appointments with sales designers.
Job Description
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Process incoming customer requests from Instagram, messengers, website, and other channels.
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Communicate with clients through chats and phone calls.
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Identify customer needs and qualify potential leads.
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Handle customer objections and provide professional support.
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Schedule client meetings with designers or sales specialists.
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Maintain accurate records of communication in CRM systems.
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Work with Bitrix24 CRM to track leads and customer interactions.
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Support contact center operations when required.
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Maintain high customer service standards.
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Follow up with clients and improve conversion rates.
